PT Siloam International Hospitals Tbk
I began my work experience with an internship in the IT division of Siloam Hospitals Head Office, working on a Network Planning project (WiFi Site Planning) using Aruba Visual RF software and became part of the Network Infrastructure Team
Job Description :
Conduct mapping and simulation for the placement of WiFi access points in each hospital to ensure that the entire hospital area is covered by WiFi network.
October, 2017
Merchandising Supervisor
PT Indomarco Prismatama
My professional career started when I joined the Management Development Program at PT Indomarco Prismatama (Indomaret Group), where I was prepared to become a leader in the Merchandising department. My first career placement was at Indogrosir Palembang as a Merchandising Supervisor, covering the Palembang and Jambi areas. In general, the Merchandising (MD) team at Indomaret is responsible for the products sold at Indomaret and Indogrosir.
Job Description :
Conduct analysis of products, promotions, and market trends
Manage product productivity and monitor promotional mechanisms
Negotiate with suppliers regarding product procurement
Develop strategies to increase product brand awareness and compete with competitor products
August, 2018 - April, 2024
Helpdesk Support Staff
PT Siloam International Hospitals Tbk
After completing my work at Indomaret Group, I started my career again by rejoining Siloam Hospitals Group. I worked in the IT Operations Department at Siloam Head Office, specifically in the Helpdesk Support section.
Here are some of the tasks I handled in Helpdesk Support :
Log and provide solutions for user issues
Provide guidance on technical questions from users
Manage application access used by the company
Analyze the best solutions for user issues
Report problems and solutions
Provide technical support for all company applications
Troubleshoot issues related to computers, hardware, software, systems, printers, and scanners for company operations
Manage user email access (creating, activating, deactivating emails, and access privileges)
Check, diagnose, and resolve software and hardware errors
Create IT guidelines for users and the IT Unit
Update Operating Systems (OS)
Perform data backups
Conduct training and system implementations for the company
Assess and improve IT governance
Develop software to support company operations
April, 2024 - Now
Helpdesk, Incident, Problem, Change Management Lead
PT Siloam International Hospitals Tbk
Role as Helpdesk Team Lead :
Manage daily operational activities of team members
Delegate tasks and set deadlines
Develop and implement strategies for the team to achieve goals
Monitor team performance, create, and distribute regular reports to management showing the progress of ongoing projects
Ensure that the company's objectives are met by each team member
Set training requirements for team members
Train new team members on company standards and procedures
Role as Incident Problem Change Management Lead :
Identify and classify incidents
Investigate the chronology and diagnose incidents
Collaborate and communicate with stakeholders to resolve incidents
Record, analyze, and monitor recurring incidents
Present incident reports
Escalate recurring incidents that cannot be resolved within a reasonable timeframe or that occur continuously to a problem
I conduct CAB (Change Advisory Board) meetings with stakeholders and the development team before proceeding with any Change Request (CR).
January, 2025
WordPress & Webflow Developer
No-Code Website Developer
Developing a web application for an online shop using WordPress and Elementor
Developing a web application for a portfolio using WordPress and Elementor
